terms of use

STORE TERMS & CONDITIONS OF USE – TERMS OF SALE

1. THE COMPANY – THE ONLINE STORE – DEFINITIONS

The present Terms and Conditions of Use – Terms of Sale (hereinafter referred to as the “Terms”) govern the sale of products and the general provision of services (exhibition and distribution of products) by the sole proprietorship under the name “ARZOGLOU VICTORIA“, with A.F. .M.: 145957670/D.O.Y. Kalamarias, G.E.M.I. number: 148689704000 and registered office in Thessaloniki, 6 Adrianoupoleos Street, PO Box: 55133, tel.: 2310-277.849, e-mail: arzoglou@arzoglou.com (hereinafter referred to as the “Company” ).

Seller is the above company.

Customer is the natural or legal person who visited, used the services or purchased products from the online store.

Hours of communication and operation of the Company, during which it is available for any consultation, by telephone, in person or by electronic mail with customers are defined as follows: Monday 10:00-15:00, Tuesday 10:00-14:00 and 17:30-21:00, Wednesday 10:00-15:00, Thursday and Friday 10:00-14:00 and 17:30-21:00, Saturday 10:00-

15:00, except holidays.

The Terms of Sale govern, among other things, the rights and obligations of both parties, the Seller and the Customer, the pricing of the products, the payment process, the delivery, the quality guarantee, the return and exchange of the products, the responsibility of the seller.

The Company through the present website of www.arzoglou.com and the website of its online store www.arzoglou.com/eshop, which is also the main channel of communication with us regarding the products provided, provides you with informative material regarding the itself, its activities and services and maintains an online store for the exhibition and sale of its products (indicatively, furniture, lighting items, decorative items, fabrics) to the public, which are supplied by third-party cooperating companies. The online store is managed by the Company, which undertakes to operate it legally, under the applicable rules.

Please read the following terms and conditions (including the Privacy Policy) carefully before browsing our store and making any transaction. Registering, using, visiting, browsing and generally accessing our store implies your express, unquestionable and unqualified knowledge, acceptance and consent to them and your consent to be bound by them. Otherwise, please refrain from any use and transaction with our store.

2. USERS OF THE ONLINE STORE

You are considered a user of our store even if you do not register in it.

In the event that you use our services on behalf of a third party, it is considered that you are authorized to declare the express consent of that person as stated above in the terms of use and conditions and in any case you assume responsibility for any damage that may be caused by incorrect or unauthorized use or access to our store.

Acceptance of the terms of use and conditions implies that you represent and warrant that you are over 18 years of age and in any case have the legal capacity and legal capacity required by law or are legally authorized representatives of natural or legal persons.

3. YOUR ORDER

3.1. The company reserves the right to choose at will the products displayed and available in its online store, to modify, renew or even withdraw them, at any time and without warning. The same applies to its pricing policy, including offers and discounts, which it likewise freely defines, modifies or withdraws, at any time and without warning, unless the law stipulates otherwise. In any case, regarding the completion of his transaction, the customer is obliged to pay the amount shown at the time of its execution.

3.1.1. THE SHIPMENT OF YOUR ORDER

The dispatch of your order from our online store requires the completion of the relevant order form, with all the prerequisites for the valid conclusion of the contract and the free and unconditional acceptance of the terms of the contract, these terms of use and conditions and the Privacy Policy, which is externalized at the user’s option with the option “I agree with the terms of use and conditions of the transaction, as well as with the Privacy Policy”, which is provided before completing the submission of the order form.

All the information and data provided by you during the transaction, the accuracy and legality of which you guarantee and which come to the knowledge of our Company upon your declaration, are subject to our Company’s Privacy Policy and the absolutely necessary collection and processing according to needs of the transaction and the definitions of the law, following your express consent, which you actively provide as above, accepting the terms of use and conditions, the contractual terms of sale and the Privacy Policy.

After browsing the store and freely choosing the products of your interest, you place them in the order basket and after completing the selection, following the indicated steps, you send your order request, filling in all the necessary fields with your personal information. An automated message with a summary of your order details follows, which you will also receive at the email address you have provided. The order request is subject to the availability of the products, which is checked after you submit your request. Until the check is completed, the Company has not yet accepted your request and the automated summary message of your order does not imply its processing.

The sale of the exhibited products may become, in whole or in part, impossible, without the responsibility of our Company, indicatively and not restrictively, due to restrictions on production by our suppliers, or its interruption, restrictions on the import of goods or government measures. Our Company will inform you as soon as possible about the availability of the products, in working days and hours.

3.1.2. THE PROCESSING OF YOUR ORDER

After sending your order, you immediately receive up to the next working day, a confirmation message to your email address, regarding the receipt, processing, execution and transfer of your order, as well as for payment, return and any other issue related to it . Both contracting parties agree that communication by e-mail, to the e-mail address you have provided us, covers the contractual obligations of written information, as defined by law.

The legal document is included in your order upon receipt of the products. Our Company is committed to the immediate execution and delivery of your order and informs you in advance that there may be delays in it through no fault of its own, exempting itself from any responsibility due to delays in the execution, delivery and completion of the order, due in the inability to communicate with you in any of the communication methods indicated above (call to the mobile phone number indicated by you or e-mail message to the mailing address indicated by you).

For any question, clarification or information regarding your order, please contact us at the contact phone number 2310.277-849 or at the e-mail address arzoglou@arzoglou.com, within the aforementioned hours and days of operation, excluding public holidays.

3.2. OUR COMMITMENTS

The products available in our store are intended exclusively for retail sale and purchase for personal use, excluding the possibility of their resale, which gives rise to liability for compensation and any other legal consequences.

Our company undertakes to ensure, as far as possible, the completeness and validity of the information provided on the store’s website about the available products, subject to any technical or typographical errors, which cannot be foreseen or result from an oversight or are due to factors outside of the Company’s sphere of control. Indicative and not limiting, the Company bears no responsibility for events of force majeure, technical problems, inability to connect or

network coverage or overload, inability to send or receive messages due to lack of storage space.

The Company, acting in good faith, is not responsible for any errors in the information and photos of the products and reserves the right to modify or update the content of the website at any time and without prior notice. It reserves the right, due to the presentation of the products on its page and their multiple views, for any slight variation in characteristics such as colors, fabrics, textures or dimensions, in relation to the product being sold or, in any case, for any variation due to to the technical characteristics of the customer’s equipment or navigation devices on the website.

3.3 PRICING POLICY

Before sending your order, you expressly declare that you accept the pricing policy of our Company and the prices of the products, as they are formed from time to time, and in particular the charging of the price with the corresponding VAT.

Product prices are expressed in euros. If the customer’s card or bank account is not held in euros, but in another currency, it will be charged based on the current exchange rate.

The Company reserves the right to change prices without notice. The customer is billed at the price displayed at the time the order is placed and any change to it does not affect the final bill, even if made before the order is delivered. In any case, the final charge, including VAT, appears when completing the order request.

3.3.1. PAYMENTS

The Company accepts payments by deposit into a bank account or by credit or debit card visa or mastercard.

The customer follows the instructions provided in the store environment and is transferred to the secure transaction environment of the cooperating bank, which has taken over the routing of the cards, where they will be asked for their card details.

It is recommended not to interrupt the completion of the transaction until its successful completion. The customer bears sole responsibility for the correct entry and confirmation of his card details and is presumed to be the legal owner thereof. For reasons of security and protection of transactions and the personal data of its customers, the Company does not keep any element of the cards used in the transactions.

In case of insufficient balance, the transaction is not completed. The Company implements digital, encrypted transaction security systems, but in any case cannot guarantee the prevention of unauthorized use of information by malicious third parties.

If the bank account deposit is chosen as a means of payment, the final cost of the product, as well as the shipping costs, are paid in advance to the indicated bank account of the Company, excluding the payment in installments.

In case of late payment of the total amount, in any of the indicated ways, within three (3) working days from the confirmation of the order, the order is canceled free of charge and the sales contract is considered never concluded, by sending an informative email regarding the cancellation of order.

The Company maintains a bank account at Alpha Bank (beneficiary: VICTORIA ARZOGLOU, account number: 706 00 2002 018883, IBAN: GR42 0140 7060 7060 0200 2018 883, SWIFT/BIC: CRBAGRAA, indicated reason: order number and date).

Payment of the total cost of the product implies full and unconditional acceptance of the order, as reflected in this confirmation. The customer chooses the legal document (receipt or invoice) to be issued, based on the relevant legislation. The invoices include the selected goods, the quantities, their final price, including all taxes, as well as any other information required by modern accounting standards.

3.3.2. DELIVERY OF PRODUCTS – TRANSPORTATION COSTS

The Customer, who chooses the delivery service at the time of the order, undertakes to indicate the exact place of delivery of the products. The Customer undertakes to receive the products himself. In the event that the Customer referred to in the order as the recipient is unable to receive himself, he must notify the Seller in a timely manner. In the event that the Customer cannot collect the products himself and they are delivered to the specified address based on the information provided by him, the Customer is not entitled to raise claims against the Seller regarding the delivery of the products to an inappropriate or unauthorized person .

The delivery (transportation) of products within the Municipalities of P.E. Thessaloniki is free and performed by the Company, while in the rest of Greece it is performed by an agency/transport company freely chosen by the Customer, who assumes responsibility for their shipment and its expenses.

In the event that the delivery address given by the Customer is difficult to access from the Seller’s means of transport (e.g. a truck) or access to the Seller’s means of transport is not allowed, then the Customer is requested to notify this when placing the order so that appropriate measures are taken. In the event that the appropriate information is not provided, then the Seller has the right to deliver the products to the nearest point accessible by means of transport or to request an additional fee from the Customer for the delivery of the goods to the entrance pavement. The furniture is only delivered to the place where the Company’s vehicle can reach.

Within Thessaloniki, the Company undertakes the obligation to transport the furniture to the exact place of delivery (e.g. delivery to the customer’s apartment). In cases where the transportation of the products to a floor is deemed impossible from the stairs or from the elevator, then the delivery will be carried out with an additional crane fee, if the Customer agrees to this. Within Thessaloniki, almost all furniture is delivered unassembled in boxes and assembled by the Seller on site.

Outside of Thessaloniki, all furniture is delivered unassembled in boxes by an agency/transport company chosen by the Customer and in cases where assembly is required, the furniture is accompanied by assembly instructions and necessary accessories.

The delivery time for products upon order is set from 90-120 days. When ordering the products, the Customer can choose the delivery method, i.e. use the delivery service provided by the Seller, or pick them up from the Seller’s collection point or indicate the transport company chosen by him.

The Customer can pick up the products free of charge from the Seller’s collection point, the Company’s store in Thessaloniki, when they are available (6 Adrianoupoleos Street, Kalamaria Thessaloniki, P.O.: 55133).

In any case, the Seller informs the Customer in good time about the delivery time. Three (3) days before delivery, the Seller contacts the Customer to agree on the exact time of delivery to him or to the agency/transport company he has chosen.

The Customer agrees that in exceptional circumstances, delivery may be delayed due to unforeseen circumstances beyond the Seller’s control. In

in this case the Seller undertakes the obligation to contact the Customer immediately and agree on the new terms of delivery.

In all cases, the Seller is exempted from responsibility for violation of the delivery deadlines of the products, if the products are not delivered or are not delivered on time to the Customer due to circumstances that depend on him. The Company takes all necessary measures to ensure the timely delivery of the products, based on the agreed schedule. Once the product is available for shipment, the customer is notified in one of the indicated ways of the estimated delivery time.

The Company is not responsible for the observance of the delivery schedule by the company/transport agency chosen by the customer.

4. ORDER CANCELLATION AND RETURN POLICY

The order can be canceled by sending an e-mail to arzoglou@arzoglou.com or by telephone to the Company on business days and hours within 48 hours of receiving the automated order confirmation e-mail or at the latest, as soon as you receive a phone call or e-mail from the Company for the final confirmation of the order, and if it is done on time, as above, the amount is returned to the customer by crediting the bank account or debit/credit card, depending on the way the initial payment was made . The refund of the purchase amount takes place after the Company sends the order cancellation confirmation message.

Given that our company’s products are made to order and their value is paid in advance by us to the supplier, cancellations after receiving the product are not accepted in principle.

In the case of a return for replacement or correction for ascertained damages or deficiencies, for which the Company is responsible, as will be detailed below, the Company shall bear the transport costs. The amount of any reduction in the value of the product at the time of return due to reasons other than the deficiencies found to be the responsibility of the seller, the cost of assembly, lifting, transportation and any other costs and fees in favor of third parties are charged to the customer and are not returned, only the price purchase, as long as the relevant conditions listed below apply.

In any case, the returned product must be in the same condition as it was received, without defects and damage, with the labels and any other characteristic features of the packaging that accompany the product intact, while it must be accompanied by any document, including legal document, accompanied this upon delivery. The Company is entitled not to accept the receipt of returned products, which bear, in addition to the defects already indicated, signs of further wear, use, friction and generally create the impression of use or testing.

The customer expressly and unequivocally waives the right to withdraw from the contract for any product manufactured or ordered specifically for his needs or with special technical or design features, which were requested by him during the order.

In case of a return with an agency/transport company of the customer’s choice, the burden of risk, loss, destruction or damage of the product is borne by the customer until it is received by the Company.

5. RETURN AND REPLACEMENT OF PRODUCTS

The return of the product is only possible in case of delivery different from the one requested, due to an error related to the execution, invoicing or transfer of the order or damage to the product, as long as the transfer is carried out by the Company. The cost of transport for the return of the product and its delivery after replacement or repair shall be borne by the Company if its responsibility arises.

The Company checks the products when they are received from the supplier and takes all necessary measures to deliver the product to the customer without defects and deficiencies, however it is possible that such may occur during or because of its transfer to the customer, when it is carried out by company means . In the event that such a defect is found and only if the transfer has been carried out by the Company by the same means, which defect should not be due to bad or incorrect or inappropriate use of the product by the customer, he is entitled to request within two (2) working days upon receipt of its replacement by the Company, by sending a relevant e-mail to arzoglou@arzoglou.com within working hours, as long as it proves the wear and tear without responsibility, by sending an attached relevant and clear photographic or video material. The Company examines the indicated wear or defect and if it agrees that it is responsible, it must repair or replace, depending on availability, the product as soon as possible from the confirmation of the repair or replacement request, with another equivalent.

In any case, as mentioned above, the returned product must be in the same condition as when it was received, without further deficiencies and damages, beyond those shown above, with the labels and any other characteristic features of the packaging that accompany the product intact , while it must be followed by any document, including the legal document, that accompanied it on delivery

In case of unconditional acceptance by the customer, it is considered that it was delivered in perfect condition and without defects. The customer expressly and unconditionally waives the right to withdraw and/or return the product in the event of its use beyond its intended purpose, technical characteristics and mode of operation.

In the case of a product return due to a defect, the Company reserves the right at its discretion and once the product has been returned to its facilities, has been examined by it and the defect has been confirmed, to repair or replace it, informing the customer. In case of replacement, the time period of 90-120 days from the receipt of the returned product is defined as reasonable for the receipt of the new product, except in cases of force majeure. The refund is made only if there is no possibility of repair or replacement from the beginning, by sending relevant written information and confirmation from the customer and the purchase price is returned to the customer using the same method of payment, within 14 working days of receiving confirmation from the customer.

The Company is not responsible for any delay in crediting the refunded amount due to technical or other issues within the bank’s sphere of influence.

6. PRODUCT WARRANTY

Our company, as well as the cooperating suppliers/manufacturers, take all the necessary measures and precautions so that the products you buy meet their intended use and we are always at your disposal for questions, advice or clarifications, so that you can enjoy their quality to the fullest .

Due to the nature of the products sold and the sensitive materials from which they are made, which are prone to wear and tear, the Company recommends their use with due care and respect for their quality (indicatively, use of appropriate cleaning and care products, caution in their installation and placement, protection from environmental factors) and in any case is willing to provide you with advice on their maintenance. In accordance with the legislation of the European Union, the legal two-year warranty period applies from receipt of the products and under certain conditions, however the Company is not responsible for damages and alterations resulting from normal use or use outside of the purpose for which they are intended or use of incorrect or inappropriate cleaning and care products.

7. INTELLECTUAL PROPERTY RIGHTS

The content of the website www.arzoglou.com, unless otherwise specified, including, but not limited to, text, photographs, images, graphics, drawings, prints, design, company and product names and any kind of files, regardless of the more specific way of viewing and their depiction, is the intellectual property of the Company or its suppliers and partners in general and are protected by the current domestic, European and international legislation on the protection of intellectual property.

Any personal and commercial use, of any kind, of the content, indications and characteristics of the products, even if they are not fully protected by the company and its suppliers and partners, without prior written authorization from the Company is prohibited.

8. LIMITATION OF LIABILITY

The content of the website and online store is subject to modifications and is provided to you without any guarantees, express or implied, as to the completeness, suitability and adequacy of the information provided therein. The information may be modified at any time by third parties without the Company’s knowledge and consent. Use of the store is at your own risk. Full access to it requires the application of an appropriate programming language in your browser (which is recommended to have the latest version and be modern and up-to-date), as well as the ability to use cookies. The evaluation of the content of the website and the store is at the discretion of the customer, who also assumes responsibility for its use, without this content being considered under any circumstances as providing advice or prompting for any action.

The Company reserves the right to temporarily or permanently discontinue part or all of its services without prior notice. The use of the services must be done

solely for lawful purposes and in a manner that does not affect or interfere with the use of others, is compatible with the terms and conditions of use and is not likely to cause any malfunction, error or modification of content on the website and its services.

The customer is solely responsible for the transactions he carries out through the online store, as well as for the individual terms and conditions of these transactions. In case of intentional or unintentional violation of his obligations, as defined in these terms and conditions of use, but also in the applicable Privacy Policy, the customer assumes responsibility for any damage caused by the use of our store’s services and the transaction with partners and suppliers us, including all legal and court costs.

The Company provides no guarantee that the pages, functions and contents of the online store will be provided without interruption, with technical competence, without errors and with the possibility of immediate restoration of such eventualities. The Company is under no circumstances liable, even for its negligent conduct, for any damage or destruction (direct, indirect, unintentional or intentional) which the user may suffer due to his exposure to disturbing, misleading or malicious content or access of and/or inappropriate or incorrect or incomplete use of the website and its services. The Company does not accept the content of inappropriate or offensive pages, which may contain viruses, and is in no way associated with its administrators. Your access to such pages implies the full assumption of the relevant responsibility by you.

9. APPLICABLE LAW

These terms and conditions, the obligations and rights of the contracting parties and any amendment thereof are governed by applicable Greek and European law. Any dispute arising from the performance of the services provided is regulated by Greek law and the Courts of Thessaloniki are competent.

In addition, the customer-consumer can turn to out-of-court resolution of the dispute to the competent bodies, such as the General Directorate of Consumer Protection (General Secretariat of Trade and Consumer Affairs, Kaningos Square, P.O. 10181, Athens, e-mail: 1520@efpolis.gr ) or to the Consumer Advocate (Alexandras Avenue 14, P.O. 11471, Athens), while, by virtue of Directive 2013/11/EC, as incorporated into Greek law with the K.Y.A. 70330/2015 and is valid, the possibility of electronic resolution of consumer disputes through the Alternative Dispute Resolution process throughout the European Union is provided. As long as the customer acts in the capacity of a consumer as a natural person, outside of a professional capacity, residing in the E.U. and face any problem with a purchase through our online store, can turn to the online dispute resolution process https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN ,

following the indicated procedure. The relevant authorized Office (National Contact Point) for Greece is located at 144 Alexandras Avenue, P.O. 11471, Athens, contact phone: 2106460284, 2106460784, e-mail: info@eccgreece.gr. The customer can contact the Office for comprehensive guidance on submitting and processing their complaint.

10. GENERAL PROVISIONS

The customer acknowledges, agrees and acknowledges that these Terms, including the Privacy Policy, constitute the complete and exclusive agreement regarding the use and participation in the purchase process through the online store and prevail over any other proposal, communication and agreement.

In the event that any term hereof is deemed invalid or unenforceable, the other terms are not affected and remain in effect.

The Company is not responsible for a breach of the terms due to force majeure events, as well as any delay resulting from conditions beyond its control, such as extreme weather events, earthquakes, floods, fires, disasters, strikes, states of emergency, wars, terrorist attacks, epidemics/pandemics and restrictive measures imposed by them and in general in any circumstance that does not allow the smooth execution of these terms. In any case, the Company will make every effort to fulfill its contractual obligations within a reasonable time.

11. COMPLAINT

You can contact the telephone number 2310-277.849 or the e-mail address arzoglou@arzoglou.com, on the above business days and hours, to submit any complaint regarding the products and services of our online store.

12. MODIFICATION OF TERMS

The customer is subject to the terms in force at the time of placing the order, unless any amendment to these terms is required by law and may operate retroactively. The Company is obliged to revise these terms regarding any change or modification in their content. At the same time, it may at any time, without warning, revise the content of these terms by modifying this text, announcing each modification by changing the date of the last modification at the end of this text. The customer must periodically check the terms of use for possible modifications. The use of the services of our online store implies the unconditional acceptance of the terms, as they have been modified from time to time. The customer cannot modify the conditions, unless it has been agreed in writing with the Company.

13. SECURE TRANSACTIONS

All card payments are made through Alpha Bank’s electronic payment system “Alpha e-Commerce” using the relevant encryption protocol (SSL 128-bit encryption), according to international modern security services.

14. COOKIES POLICY

Our website uses cookies to improve your browsing experience and allow us to improve our services. This policy provides you with clear and specific information about the cookies we use and the purpose of their use.

“Cookies” are small pieces of files in text format, which are stored in the User’s browser when visiting a website and can

contain information such as the pages visited by the user, date and time of the visit, as well as a random and unique identification number of the User. In no case do they include personal information or information that would allow anyone to contact the website visitor, nor does their use imply access to your computer documents or files.

By using this, the website is able to store useful information for the User’s browsing, as well as to read it in order to provide the User with a unified browsing experience.

In addition, cookies help to monitor the performance and traffic of our website, improving its presentation and content, according to the preferences of our visitors.

We use cookies to manage sessions, provide personalized web pages, and tailor advertising or other content to reflect your preferences and interests. Cookies can also be used to compile anonymous, aggregate statistics that allow us to understand how the public uses our website and to improve its structure and content.

You can modify your browser settings to reject some or all cookies, except those that are absolutely necessary. However, we inform you that some functions are only available through the use of cookies and if you choose to reject them, they may not be available in the end.

The following categories of cookies are used on our website:

Necessary cookies: They are absolutely necessary for the proper functioning of our website, they allow you to browse and use its functions, such as access to secure areas or use of the shopping cart, while without them, we cannot offer an efficient operation of the website us. They do not recognize your individual identity in any way.

Functionality Cookies (Preferences): They allow the user’s choices such as username, language or region to be remembered in order to provide improved and personalized services. They can also be used to provide services requested by the user, such as viewing videos or using social media. The information collected by them may be anonymized and it is not possible to track browsing activity on other websites. Not accepting these cookies may affect the performance and functionality of the website and limit your access to its content.

Performance Cookies (Statistics): Collect information about how visitors use our website, for example, which pages they visit most often and whether they receive error messages from websites, as well as aggregated, anonymous information that cannot identify the visitor and are used exclusively to improve the performance of a website.

Marketing Cookies: Used to provide content that is more relevant to you and your interests, as well as to send targeted advertising/offers, limit ad impressions or measure the effectiveness of an advertising campaign. Also, in order to

we remember the websites you have visited so that we can determine effective online marketing channels and be able to reward external websites and partners who referred you to us.

Unclassified cookies: Unclassified cookies are cookies that are being classified together with individual cookie providers.

It is at your discretion to withdraw, whenever you wish, your consent or object to the use of cookies on your computer or device, control and/or delete cookies.

LAST UPDATE: 22/3/2022