The order can be canceled by sending an e-mail to arzoglou@arzoglou.com or by telephone to the Company on business days and hours within 48 hours of receiving the automated order confirmation e-mail or at the latest, as soon as you receive a phone call or e-mail from the Company for the final confirmation of the order, and if it is done on time, as above, the amount is returned to the customer by crediting the bank account or debit/credit card, depending on the way the initial payment was made . The refund of the purchase amount takes place after the Company sends the order cancellation confirmation message.

Given that our company’s products are made to order and their value is paid in advance by us to the supplier, cancellations after receiving the product are not accepted in principle.

In the case of a return for replacement or correction for ascertained damages or deficiencies, for which the Company is responsible, as will be detailed below, the Company shall bear the transport costs. The amount of any reduction in the value of the product at the time of return due to reasons other than the deficiencies found to be the responsibility of the seller, the cost of assembly, lifting, transportation and any other costs and fees in favor of third parties are charged to the customer and are not returned, only the price purchase, as long as the relevant conditions listed below apply.

In any case, the returned product must be in the same condition as it was received, without defects and damage, with the labels and any other characteristic features of the packaging that accompany the product intact, while it must be accompanied by any document, including legal document, accompanied this upon delivery. The Company is entitled not to accept the receipt of returned products, which bear, in addition to the defects already indicated, signs of further wear, use, friction and generally create the impression of use or testing.

The customer expressly and unequivocally waives the right to withdraw from the contract for any product manufactured or ordered specifically for his needs or with special technical or design features, which were requested by him during the order.

In case of a return with an agency/transport company of the customer’s choice, the burden of risk, loss, destruction or damage of the product is borne by the customer until it is received by the Company.