privacy policy

PRIVACY POLICY

Update on the Processing of Personal Data

Introduction

We would like to assure you that for the company with the name “ARZOGLOU VICTORIA” with A.F.M.: 145957670/D.O.Y. Kalamarias, which is based in Thessaloniki, at 6 Adrianoupoleos Street, PO Box: 55133, tel. 2310-277.849, e-mail: arzoglou@arzoglou.com and manages the website www.arzoglou.com, as well as the related online store www.arzoglou.com/eshop, the protection of the personal data of its customers is of primary importance. For the best and most complete service to you through the services provided in our online store, we process your personal data, in accordance with the provisions of the GDPR (GDPR 679/2016) as incorporated and applicable in Greek law, but also with the in general written Greek and European homothesis.

For this reason, we take the appropriate measures to protect the personal data we process and to ensure that their processing is always carried out in accordance with the obligations set by the legal framework, both by the company itself, and by third parties that process such data on behalf of the company.

We would also like to assure you that on our website we do not collect data about minors outside of the legal framework.

Processing Manager

The aforementioned Company, in its capacity as Processor, informs that, for the purposes of carrying out its business activities, it processes the personal data of its customers in accordance with the applicable national legislation and the applicable European Regulation 2016/679 on the protection of natural persons against the processing of personal data and for the free circulation of such data (General Data Protection Regulation, hereinafter “Regulation”), as incorporated into current Greek law and in force.

For any issue related to the processing of personal data, you can contact the company at the following contact details: either by post by sending a signed request with your original signature to Adrianoupoleos Street 6, P.O.: 55133, Thessaloniki, or telephone number 2310-277.849 or by sending a relevant e-mail to the address: arzoglou@arzoglou.com.

The Information We Request

Your browsing in our online store takes place without any personal information being provided by you. The personal data concerning you, such as, for example, name, home and delivery address of the products, landline and mobile phone number, e-mail, username/password, will only be needed if you place an order for products. In addition, the information necessary for the issuance of a legal document is requested, i.e., indicatively, company name, A.F.M., D.O.Y., head office address for the issuance of a purchase invoice.

We only ask for the personal data that is necessary for you to enjoy the provision of our services and the shopping experience of our online store, which includes the delivery of ordered products, the secure execution of payment and personalized service based on personal needs and preferences. you, me

the following ways:

• To become a member of our online store, to have access to the history of your orders, past and current, but also to receive updates on categories and types of products that interest you.
• To deliver your orders to the place indicated by you.
• To be able to confirm your orders, submit or confirm related requests and receive from us instructions and advice on the proper use and maintenance of our products.
• To be able to answer your questions and communicate with the customer service department.
• To send you new product offers and updates.

The above data are not transmitted to third parties, without this being dictated by some legal purpose and are used exclusively by us and persons legally authorized by us to improve your service and provide our services efficiently.

Transmission of Personal Data

The data of visitors may be transmitted to cooperating providers of promotional services or other services related to the purposes of the Company. The cooperating companies have been carefully selected by us and are bound to us by a relevant contract which also concerns compliance with the rules for the protection of personal data, they are located within the European Economic Area, are subject to the relevant legislation of the European Union and ensure the highest possible security level. The visitor, in any case, reserves the right to oppose or delete such actions.

The data may be transmitted to the official authorities, if there is a relevant legal obligation or court order. The same applies in the event that the Company is authorized to do so, for protection against the commission of criminal offenses or for the protection and defense of its rights and claims.

Data, finally, are also transmitted to third parties for the proper execution of our contractual obligations, in the following cases, indicatively mentioned:

• For the delivery of the products to transport companies/agencies and postal service companies, as specified by sending the order.
• For the payment of the goods to domestic or foreign payment service providers or banking institutions, as also determined by sending the order.

It is pointed out that during the execution of the payment process, the payment information of the transaction, such as credit card numbers or other identifying information, is not recorded or stored.

The Company transmits personal data to third parties, to whom it entrusts the processing of personal data on its behalf.

In particular, the data is only transferred to partner companies that provide services for the purpose of sending advertising material and personalized offers. Also, these data are transmitted to partner companies for the purpose of evaluating the quality of service provision and the evaluation of our products and services.

Also, for the purposes of implementing the sales contract, data is transmitted to cooperating companies that have been assigned the execution of part of the contract, such as transport companies or transport agencies, as indicated by the data subject. In cases where processing is delegated by the Company to third parties, the latter remains responsible

for the processing of your personal data and defines the individual elements of the processing, and signs a special contract with the third parties to whom it entrusts the execution of processing activities, in order to ensure that the processing is carried out legally and that every natural person can freely and unhindered exercise the rights granted by the legal framework.

The Purpose of Data Processing – How it is used

Your data is used in various ways, which differ depending on the purpose of processing. There are cases in which the Company will not be able to take the actions required for the conclusion and execution of the contractual relationship, if it does not have at its disposal specific personal data, necessary for the valid and legal conclusion and execution of our contractual relationship.

The purpose of processing the personal data concerning you is the provision of the services you entrust to us and wish to receive from us, the conclusion and execution of our contractual relationship, but also any other circumstance required by the current legislation. Specifically:

Execution of Order

For the execution, delivery and support of your order, personal data is processed, such as:

• the name, surname, patronymic, surname, A.F.M., D.O.Y., profession, seat, as the case may be, depending on whether the transaction is a natural or legal person
• the billing and/or delivery address;
• the landline number
• the mobile phone number for informing you via messages or telephone communication regarding your order
• your email address (e-mail), so that you receive updates and confirmation messages regarding your order.

All of the above are, among others, necessary for the prevention and detection of fraud against you, as well as against our company.

Upon your consent and since you have granted us, either during the creation of a member account, or during your subscription to our newsletter and personalized communication, the following possibilities are also provided:

Subscribe to newsletters, send updates and offers:

• To subscribe to newsletters, to send information and offers, you will need to give us your email address (e-mail) or possibly your mobile phone number.

By subscribing to our Newsletters, personalized updates and your respective consent, you will be able to enjoy all our updates and offers that we send via e-mails and text messages or Instant messaging via

related services (indicative with SMS, Viber, Push Notifications).

Create a member account:

• To create a Member Account you will need to give us your email address (e-mail), or even your mobile phone number, and set your own personal passwords.

With your registration and corresponding consent, you will be able to enjoy all our updates and offers that we send via e-mails and text messages or Instant messaging via relevant services (indicative of SMS, Viber, Push Notifications).

Customer Satisfaction Survey

The data we collect from our website is used for your participation in a Customer Satisfaction Survey, under the specific conditions set by the legal framework. The Customer Satisfaction Survey is conducted via electronic communication.

Personalized communication (profiling)

In order to offer you the best possible experience, the personal data collected by our website may be used to send personalized updates, provided you have given your consent, under the specific conditions set by the legal framework. More information on profiling in the relevant section below.

By creating a member account in accordance with the above and your corresponding consent, you will place your next orders without having to re-register your details. You will now be able to enjoy an optimal experience with access to your account information, your order history and the current status of your open orders, your favorites and all the settings offered on the “My Account” page.

This way you will get access to all your details so that you can fill them in or modify them as needed. You will also be able to enter in your account all the necessary information for the execution of your orders, so that you do not have to fill them in every order.

You will also be able, if you wish, to add additional information such as your gender and date of birth, which will allow us to offer you an even closer to your needs and more personalized information.

Credit/Debit Card Details

• Credit card details are requested during the completion of your orders if you choose the relevant payment method and are solely for their electronic transmission through a secure environment to the banking institution for the completion of your payment only. The Company does not maintain any credit card information in its systems.
• For the implementation of the cardholder authentication service, it may be required to transfer their card details to a third party provider, working with the bank that implements the completion of the card payment process.

What are the legal reasons for processing personal data

We process the personal data that you provide us, only under the respective legal reason for processing them. Legitimate reasons for processing your personal data are:

(a) the provision of the services you entrust to us and wish to receive from us and the consequent fulfillment of our contractual obligations in this context, for the receipt of your orders, for after-sales support, to communicate with you about your orders, to track delivery, repair, replacement, refund requests, on a case-by-case basis and generally where reasonably necessary or required to comply with legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or implement of the contractual terms and conditions of use, (b) safeguarding and protecting the legal interests, both yours and ours. Thus, on our website we use information, such as for example IP address, location information, users’ devices, in order to detect or prevent fraud or abuse, (c) compliance with legal obligations, such as regulatory compliance for accounting, tax, insurance or other legal purposes, (d) the consent you provide under the specific conditions set by the legal framework, in order to: subscribe to newsletters, receive updates on products, services, offers, participate in a satisfaction survey , to send you personalized updates, etc. both the Company or third-party cooperating companies, which process personal data in accordance with the applicable framework.

Are minors and children allowed to use our website?

The Company does not offer its products and services for minors outside of the framework defined by law. In any case, you may use our website only with the participation and approval of a parent or guardian.

Storage Period

The time period of data storage is determined based on the applicable criteria, namely:

When the processing is imposed as an obligation by provisions of the applicable legal framework, your personal data will be stored for as long as the relevant provisions impose.

When the processing is performed on the basis of a contract, your personal data is stored for as long as is necessary for the performance of the contract and for the establishment, exercise, and/or support of legal claims, pursuant to the contract or in any case where the law provides .

For the purposes of promoting products and services (marketing activities), your personal data is kept until you withdraw your consent. This can be done by you at any time. The withdrawal of consent does not affect the legality of the processing based on its existence during the period before its withdrawal.

Finally, we will keep your account data for as long as you keep it and have not requested its deletion. Your data, which you give us in order to provide you with services, will be kept for the required period of time, so that it is possible to provide these services. However, to the extent reasonably necessary or required to comply with legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce the terms and conditions, we may retain some of the information you provide, as required; even after your account is terminated or when we no longer provide you with our services. To withdraw your consent, you can contact the aforementioned contact details of the Company, as data controller, by submitting your relevant request document.

You can also use the unsubscribe options by following (clicking) on the corresponding link (link), which is present in our electronic communications.

What are your rights in relation to your personal data

Every natural person, whose data is processed by the Company, enjoys the following rights:

Access right:

You have the right to be aware of and verify the lawfulness of the processing. Therefore, you have the right to access your personal data and to receive additional information about its processing.

Right of rectification:

You have the right to study, correct, update or modify the personal data concerning you, by submitting a relevant document request to the contact details indicated above.

Right to erasure:

You have the right to request the deletion of your personal data when we process it based on your consent or in order to protect our legitimate interests. In all other cases (such as indicatively when there is a contract, an obligation to process personal data imposed by law or the public interest), the right in question is subject to specific limitations or does not exist as the case may be.

In any case, we inform you that we keep your personal data for the absolutely necessary period of time, to enable the provision of our services, as well as for legal tax, insurance and business purposes in general, as well as for the eventual dispute resolution. The deletion of your data can be carried out as long as the current legislation allows us to do so and as long as it does not hinder the service of our business interests, the maintenance of the safety of the users of our services, the prevention of criminal actions and the general preservation of any of our legal rights.

Right to restrict processing:

You have the right to request restriction of the processing of your personal data in the following cases: (a) when you question the accuracy of the personal data and until verification is made, (b) when you object to the deletion of personal data and request instead of deletion the restriction of its use, ( c) when the personal data is not necessary for the purposes of processing, it is nevertheless necessary for the establishment, exercise, support of legal claims, and (d) when you object to the processing and until it is verified that there are legitimate reasons that concern us and prevail of those for which you object to the processing.

Right to object to processing:

You have the right to object at any time to the processing of your personal data in cases where, as described above, this is necessary for the purposes of legitimate interests pursued by us as controllers, as well as processing for the purposes of direct marketing and consumer profiling.

Right to portability:

You have the right to receive, free of charge, your personal data in a form that will allow you to access it, use it and process it with commonly used processing methods. You also have the right to ask us if possible

from a technical point of view, to transmit the data concerning you directly to another data controller. This right of yours exists for the data you have provided us and their processing is carried out by automated means based on your consent or in execution of a relevant contract.

Right not to be subject to automated decision-making:

You have the right not to be subject to decisions based on an automated process, such as e.g. profiling, since such a decision would have legal or other serious consequences for you.

Right to withdraw consent:

Finally, the Company informs you that in cases of processing based on consent, you have the right to freely revoke it, without affecting the legality of the processing based on your consent before you revoked it. To withdraw your consent, you can contact the Company as Data Controller by submitting a written request, in the ways indicated above.

You can also use the unsubscribe options by following and clicking on the corresponding link, which you will find available in our electronic communications.

In order to exercise any of your above rights, you can contact the Company as the Personal Data Controller by submitting a relevant document request in the ways indicated above.

If you also have any question or request regarding the protection of your privacy, your rights and how to exercise them, you can contact the Data Controller at the aforementioned contact details. We will respond to your request within a reasonable time and in any case within one (1) month after we have verified your identity.

Right of complaint to APDPH

If you are dissatisfied with the way your personal data is processed, you have the right to file a complaint with the Personal Data Protection Authority (www.dpa.gr): Telephone Center: (+30) 210 6475600, Fax: (+30) 210 6475628, Email: contact@dpa.gr

Security of Personal Data

The Company implements appropriate technical and organizational measures with the aim of securely processing personal data and preventing accidental loss or destruction and unauthorized and/or illegal access, use, modification or disclosure. In any case, the way the internet operates does not allow guarantees to be provided that unauthorized third parties will not be able to breach the technical and organizational measures in place, gaining unauthorized access and possibly making use of personal data for unauthorized persons and/or unfair purposes.

Update on Cookies

Our website uses cookies to improve your browsing experience and allow us to improve our services. This policy provides you with clear and

specialized information about the cookies we use and the purpose of their use.

“Cookies” are small pieces of files in text format, which are stored in the User’s browser when visiting a website and may contain information, such as the pages visited by the User, the date or time of visit, or and some random and unique identification number of the User. In no case do they include personal information or information that would allow anyone to contact the website visitor, nor does their use imply access to your computer documents or files.

By using this, the website is able to store useful information about the User’s browsing, as well as read it to provide the User with a unified browsing experience.

In addition, cookies help to monitor the performance and traffic of our website, improving its presentation and content, based on the preferences of our visitors.

We use cookies to manage sessions, provide personalized web pages, and tailor advertising or other content to reflect your personal preferences and interests. Also, cookies can be used to compile anonymous, aggregated statistics that allow us to understand how the public uses our website and to improve its structure and content.

You can modify your browser settings to reject some or all cookies, except for absolutely necessary ones. However, we inform you that some functions are only available through the use of cookies and if you choose to reject them, they may not be available in the end, while at the same time the performance and functionality of the website may be affected.

By continuing to use the site, you declare that you accept the use of cookies.

How you can delete cookies

You can delete cookies and disable their use. Select the browser you are using and follow the following instructions:

Chrome – https://support.google.com/chrome/answer/95647?hl=en

Safari – https://support.apple.com/kb/ph21411?locale=en_US

Firefox – https://support.mozilla.org/el/kb/pws-energopoiw-th-leitoyrgia-do-not-track Edge – https://privacy.microsoft.com/en-us/windows-10-microsoft -edge-and-privacy

If you are using another browser, consult the information of its provider.

Carrying out automated processing and/or profiling

During your visits to our website, you can browse and remain an anonymous user until you decide that you want to register either by creating a member account, or by subscribing to our newsletters and personalized updates, giving your electronic address (e-mail ), as well as your relevant consent as the case may be.

After your registration above, or possibly during your anonymous browsing, your profile is created through automated processing, with your personal data

your preferences, interests, behaviour, location or movements. The use of the information you give us is to provide you with a personalized user experience, to send you notifications that concern you personally (for example products you saw on our website or that interest you) but also to be able to customize the content of our website based on your searches, history and preferences.

This is done automatically upon your registration so that we can know and better meet your needs in terms of our products and services provided.

Our goal is to be able to discover what you like in order to provide you with suggestions adapted to your own needs and preferences.

Links to other websites

Our website may contain links to foreign websites. The Company is not responsible for the privacy practices or content of other websites not owned by it. Therefore, we recommend that you carefully read their privacy statements.

Sending Newsletters (NEWSLETTER)

The Company collects and processes e-mail addresses that users voluntarily provide after they have previously accepted the Terms of Use of the website. To send the newsletters, we only use the information that you have given us, i.e. your e-mail and your name, if you have registered it. We also retain your IP address. All procedures are in accordance with the General Data Protection Regulation and your files are protected in accordance with our Privacy Policy.

The purpose of said processing is, exclusively, to send users newsletters or offers of the Company, which processes this data until the user declares in writing in the ways indicated above that he no longer wishes to receive newsletters and requests the deletion of his from the relevant list, via email to the Company or follow the automated Delete/Unsubscribe process here.

The possibility to delete from the list is provided to the user and with a relevant hint in each newsletter sent.

LAST UPDATE: 22/3/2022