The Customer, who chooses the delivery service at the time of the order, undertakes to indicate the exact place of delivery of the products. The Customer undertakes to receive the products himself. In the event that the Customer referred to in the order as the recipient is unable to receive himself, he must notify the Seller in a timely manner. In the event that the Customer cannot collect the products himself and they are delivered to the specified address based on the information provided by him, the Customer is not entitled to raise claims against the Seller regarding the delivery of the products to an inappropriate or unauthorized person .

The delivery (transportation) of products within the Municipalities of P.E. Thessaloniki is free and performed by the Company, while in the rest of Greece it is performed by an agency/transport company freely chosen by the Customer, who assumes responsibility for their shipment and its expenses.

In the event that the delivery address given by the Customer is difficult to access from the Seller’s means of transport (e.g. a truck) or access to the Seller’s means of transport is not allowed, then the Customer is requested to notify this when placing the order so that appropriate measures are taken. In the event that the appropriate information is not provided, then the Seller has the right to deliver the products to the nearest point accessible by means of transport or to request an additional fee from the Customer for the delivery of the goods to the entrance pavement. The furniture is only delivered to the place where the Company’s vehicle can reach.

Within Thessaloniki, the Company undertakes the obligation to transport the furniture to the exact place of delivery (e.g. delivery to the customer’s apartment). In cases where the transportation of the products to a floor is deemed impossible from the stairs or from the elevator, then the delivery will be carried out with an additional crane fee, if the Customer agrees to this. Within Thessaloniki, almost all furniture is delivered unassembled in boxes and assembled by the Seller on site.

Outside of Thessaloniki, all furniture is delivered unassembled in boxes by an agency/transport company chosen by the Customer and in cases where assembly is required, the furniture is accompanied by assembly instructions and necessary accessories.

The delivery time for products upon order is set from 90-120 days. When ordering the products, the Customer can choose the delivery method, i.e. use the delivery service provided by the Seller, or pick them up from the Seller’s collection point or indicate the transport company chosen by him.

The Customer can pick up the products free of charge from the Seller’s collection point, the Company’s store in Thessaloniki, when they are available (6 Adrianoupoleos Street, Kalamaria Thessaloniki, P.O.: 55133).

In any case, the Seller informs the Customer in good time about the delivery time. Three (3) days before delivery, the Seller contacts the Customer to agree on the exact time of delivery to him or to the agency/transport company he has chosen.

The Customer agrees that in exceptional circumstances, delivery may be delayed due to unforeseen circumstances beyond the Seller’s control. In

in this case the Seller undertakes the obligation to contact the Customer immediately and agree on the new terms of delivery.

In all cases, the Seller is exempted from responsibility for violation of the delivery deadlines of the products, if the products are not delivered or are not delivered on time to the Customer due to circumstances that depend on him. The Company takes all necessary measures to ensure the timely delivery of the products, based on the agreed schedule. Once the product is available for shipment, the customer is notified in one of the indicated ways of the estimated delivery time.

The Company is not responsible for the observance of the delivery schedule by the company/transport agency chosen by the customer.